This position requires that the candidate possess a minimum of a High School Diploma or equivalent; a Bachelor’s Degree is preferred, or commensurate quality improvement/compliance experience may be substituted. The candidate must possess excellent written and verbal communication and listening skills, strong organizational and analytical abilities, and advanced computer literacy, particularly in Microsoft Office Suite with an emphasis on Excel. Candidates should be team players who demonstrate flexibility, professionalism, and the ability to communicate effectively in person and by telephone, adapt to changing priorities, while maintaining confidentiality and accuracy. Experience in healthcare, quality improvement, compliance, medical records, data analysis, or the human services field is preferred, including experience working with individuals experiencing mental health challenges, disabilities, or homelessness. This position offers opportunities for professional growth and would require a flexible schedule for occasional evening or weekend availability to support program needs.