Outcomes & Accomplishments

Service highlights from the most recently completed fiscal year include:

  • 27,000 (20,000 adults and 7,000 youth) individuals served agency-wide at 20 locations throughout South Florida.
  • 51 behavioral health programs providing services to both adults and children and families.
  • Henderson offers a range of housing opportunities to adult individuals which totals over 200 community beds.
  • Henderson Training Dept offers over 7,800 trainings provided to over 760 staff to facilitate compliance with contracts, licenses, clinical licensure requirements, accreditation and credentialling.
  • Over 2,000 Consumer Satisfaction Surveys were collected to get input from persons served, or parents/guardians of persons served. Surveys were provided in English, Spanish, and Creole. Overall, the data is very positive and individuals responded that they were happy with services they received at Henderson.
  • A quality review process is administered quarterly to assess both the quality and appropriateness of treatment/ services provided by each program based on a sample selection of medical records. A total of 1,723 medical records were reviewed from July 1, 2019-June 30, 2020, and overall rating compliance was 96%.
  • Henderson’s Mobile Crisis Response Team was called to evaluate over 1,500 clients for hospitalization; 70% of individuals assessed were diverted from a hospital admission.
  • 96% of individuals who received services from the Centralized Receiving Center reported that services helped them deal more effectively with their problems. 50% of individuals indicated that if they were NOT brought to CRC by local law enforcement, they would have either gone to the hospital or possibly have been arrested.
  • HBH has implemented a Zero Suicide Strategy to minimize the risk and potentially eliminate Henderson clients completing suicide. This is an evidenced based framework approach that is implemented with all clinical programs at Henderson Behavioral Health, which includes the use of evidenced based clinical models of care, universal screening and extensive staff training.
  • HBH was selected to be part of the National Council for Behavioral Health’s Trauma Informed, Resilience-Oriented Care project. Through a lens of cultural humility, diversity, equity and inclusion, National Council helps organizations build a data-informed work force, organizational and community resilience, trauma-informed supervision and leadership and eliminate gaps in implementation of organizational, systemic culture change. Henderson is honored to be selected for this project to enhance our current service delivery and begin a change of culture throughout the organization. Our vision statement is: Provide a safe, trusting, inclusive environment, fostering hope, healing and resilience for everyone we serve and our staff.

Henderson educates the public and professionals:

  • The American Safety and Health Institute – as the official training center in Broward County, Henderson Behavioral Health trained 536 mental health providers in important areas such as Domestic Violence, HIV/AIDS and Safety and Security.
  • As a participant in more than 25 Community Fairs and health-related events, HBH had more than 12,000 visitors to our booths.
  • Key “Speaker’s Bureau” personnel spoke to more than 80 different groups reaching more than 5,500 people.
  • Six Henderson staff are trained to teach Mental Health First Aid and reach more than 500 people annually. If your business or organization are interested in receiving this vital training, please call 954-777-1624 or visit the website to learn more https://www.mentalhealthfirstaid.org/

Henderson is a trusted site for national research:

Research paves the way for prevention, recovery and cure and Henderson is committed to contributing to that knowledge base. Henderson participates in cutting-edge research on evidence based practices, emerging best practices and recovery-promoting services for individuals with severe mental illness. Systematic pursuit and dissemination of such knowledge, has been a cornerstone of HBH’s long history. Please review our study participation here.

Henderson Behavioral Health is a recognized community leader:

  • Received the highest Level of Accreditation (three years) from the Commission on Accreditation of Rehabilitation Facilities (C.A.R.F); an honor the organization has continuously maintained since 1992.
  • On November 30, 2010, Henderson Behavioral Health received the prestigious Federal SAMHSA (The Substance Abuse and Mental Health Services Administration) Science and Service Award. The award recognized community-based organizations and coalitions that successfully implemented one or more recognized evidence-based interventions. Henderson Behavioral Health was recognized for its Treatment of Mental Illness and Recovery Support Services category, specifically our Youth & Family Connections Case Management program utilizing the “Wraparound” model. Wraparound is a means of delivering unconditional care to children and their families and a process that provides individualized, strength-based, needs-driven planning to meet the complex needs of children involved with multiple systems (e.g. mental health, child welfare, juvenile justice, special education). Wraparound is highly effective in helping the child and their family recognize, utilize, and build talents, assets, and positive capacities.
  • Henderson’s First Episode Psychosis program began in October 2014 with the goal of early intervention at the initial onset of psychosis to improve each person’s recovery and treatment.
    Crystal Award as a finalist for the “10th Annual NSU Student Life Achievement Awards – Corporate Partner of the Year.”
  • Henderson Behavioral Health has received Gold-Level recognition from the American Heart Association’s Fit Friendly Company continuously since 2010.
  • Florida Department of Children and Families and The Florida Alcohol and Drug Abuse Association presented Henderson’s BRIDGE Project with the “Substance Abuse Services Best Practices Award”.
  • Henderson Behavioral Health was the recipient of The Consortium for a Healthier Miami-Dade’s “South Florida Worksite Wellness Award” for mid-sized businesses (those with 500 to 1,000 employees.)