Minimum high school diploma or equivalent; with basic clerical and communication principles generally acquired through a high school education. Minimum 1-year training, education, or experience in general office procedures with primary focus on customer service, preferably in a medical setting. Experience with computer technology (using a computer & PC software to support activities; Windows based programs, email, especially Microsoft Office applications, keyboarding skills, calculator, MFP, copier) and other office tools efficiently in order to meet performance goals necessary to the position. This staff member is responsible for supporting our client services through the provision of administrative support and customer service to our clients, staff, program, and community stakeholders. Activities may include facilitating the release of medical records requests for the entire organization. This may also include coordination these releases with clients and other stakeholders in the community. This position is also required to manage the terminated hard copy medical records, scanning critical documents in the medical record, and arranging for shredding services. Services are provided in accordance with accepted standards of professional practice and policies and procedures of HBH while assuring that the site operates within the guidelines established by the Agency for Health Care Administration, CARF, and Department of Children and Families and Florida statutes in a manner that is consistent with HBH mission, vision, and values. This position could require availability to work irregular hours, including evenings. This position reports directly to the Risk Management Coordinator. This member develops and maintains professional relationships with clients, staff, managed care companies, and other professionals or community members who have an impact on the people who we serve. This position has frequent contacts with persons served, family members/significant others, other agency personnel, screening, and unit staff.
Section: Administration
Location: Broward County
